0151 645 0055 Office Hours: Monday-Friday 9:00am-5:00pm

Complaints to the NHS

  • Published: Saturday April 13, 2019
  • Category: NHS
  • Tags: complaints,

It can be an extremely difficult time immediately after you have received treatment which has gone wrong or lost a loved one as a result of medical negligence. Claiming compensation may not be your immediate priority but it is common to want answers about what went wrong and what it will mean for your future.

Often the first step in getting those answers is to make a complaint to the NHS Service Provider. This can be a confusing and drawn out process and the outcome can often be negative and a disappointment, leaving you frustrated and without the answers that you crave.

A negative response is not always the end of the line. You can pursue a claim at the conclusion of or even during the NHS complaints process, provided you are within the time limit for bringing a clinical negligence claim (usually 3 years from the date of the incident or when you became aware or suspected you had been caused damage as a result of substandard treatment). Our specialist clinical negligence lawyers can guide you through the complaints process, review the outcome of your complaint and investigate further to establish whether you have in fact been the victim of medical negligence.

Here at Graystons, we appreciate that the cost of pursuing a claim is a worry, therefore we will also advise you on the range of options available to you, including whether you may be able to fund your claim under a “no win, no fee agreement”.

If you have received an inadequate response to your NHS complaint, contact Graystons for further assistance.