If you or a loved one feel you have suffered as a result of negligent treatment, your Instructing Solicitors will require your written consent to request copies of your medical records in order to discern whether there is viable evidence to pursue a medical negligence claim.

 Why are my records needed?

When investigating a potential claim, it is vital that we can show that there is evidence to support any allegations against the healthcare provider. A first point-of-call, therefore, would be looking at what is written in the medical records.

Health records are a contemporaneous note of the treatment you have received and whilst, of course, your own recollections are essential to the case, your medical records serve as an important starting point.

 How long does it take to receive records?

Requesting and receiving records can often take a considerable amount of time, however recent changes in the law around Data Protection have meant that this process has sped up significantly.

Healthcare providers aim for disclosure of copy records within 40 days following receipt of the request.

When requesting records of a deceased person under Access to Health Records Act 1990, disclosure will usually take considerably longer.

 How much will it cost?

Thanks to GDPR, making requests for copies of your medical records is now free of charge. The only exception to this, will be if specific original scans or slides are required. Any expense incurred will usually come under After-The-Event insurance cover; to discuss funding or further information in this regard, please get in contact.


Medical negligence can have a hugely disruptive effect on your life. You may not be able to work as a result of your injuries, or require care from family members, or professional carers. One important concern for victims of medical negligence is how much you can claim in compensation for your injuries.

The amount of compensation or damages that you receive will depend on many factors. No two claims are the same with many different examples of medical negligence. It is not always possible for a medical negligence compensation calculator to be completely accurate at the start of a claim. At Graystons your specialist medical negligence solicitor will thoroughly investigate the care you have received and the injuries you have suffered.

This may mean that you have to be examined by one of our carefully selected independent medical experts. With the benefit of this expertise and by giving careful consideration to medical negligence compensation guidelines, we can value your injury as well as including other financial losses you may have incurred, such as lost earnings, prescription costs and the cost of any future treatment you may require. In addition to considering compensation, at Graystons we understand that it is not always simply about the money. Most of our clients are also looking for an apology, an explanation and reassurance that the poor treatment will not be repeated.

Our specialist medical negligence solicitors can advise you about the different options available to you with the NHS complaints procedures and complaints to the professional disciplinary bodies, such as the General Medical Council (GMC) and Nursing and Midwifery Council (NMC). We are happy to consider these options with you whilst striving to get you the compensation needed to rebuild your life.