As a result of the pandemic, patients accessing medical treatment during lock-down have faced cancellations and seen their treatment coming to a standstill. In some cases telephone or video appointments have been offered and NHS bodies including NHS England have encouraged both telephone and video consultations as a means of patients receiving ongoing healthcare.

According to NHS England, the decision to offer this type of appointment is to be made on a case by case basis, by an appropriate medical professional, and should be assessed based on the patient’s individual circumstances and care needs.

Many hospital trusts are highlighting cost and time savings for the NHS, as well as the additional convenience for elderly and disabled patients who struggle to attend appointments. 

 There is however a concern that reducing face to face consultations will lead to symptoms and conditions being overlooked, or missed entirely. It is also unclear what part the patient is able to play in making the decision about whether to see someone in person or attend a telephone or video consultation.

 At Graystons, we have years of experience in acting for patients with medical negligence claims. Although the use of technology as a means to benefit patients is to be welcomed,  it is clear from our extensive experience of dealing with medical negligence claims that there is no substitute for a thorough physical examination and proper history obtained from from the patient in person.

If you are concerned about treatment provided to you or a loved one, please contact one of our specialist medical negligence solicitors who will be happy to discuss things with you. There is no charge for this initial advice and we will be able to discuss your options, including how to fund a legal claim and the possibility of a no win no fee agreement.


During these uncertain times, please be assured that Graystons Solicitors are working hard to maintain continuity and progression of your medical negligence claim.

Your Team are contactable directly by email and we are always only a phone call away on 0151 645 0055. If you have concerns regarding yours or a loved one’s treatment for Covid-19, we are aware that this is a continually evolving situation; however, a member of Graystons would be happy to discuss these with you. Whilst we cannot be certain that there will be a viable claim for clinical negligence or assist with ongoing treatment, we can offer advice, support or assistance to point you in the right direction for further help.

We hope you stay safe and well during this time.