Sadly, we are used to hearing about examples of NHS services being stretched to the limit and in some circumstances the service is unable to cope.

This week the BBC reported that the Care Quality Commission had safety concerns over Western General Hospital’s A&E department following its investigation in September. The main criticism was over staff shortages and the support for the existing staff; a problem first warned about in April 2019.

At Graystons we wholeheartedly appreciate the value of the NHS and the hardworking staff. Unfortunately, however mistakes do happen especially when the NHS is under so much pressure. These medical accidents can lead to life changing injuries for patients and their families. We are here to support families get answers should this happen and can help secure fair compensation should lives be affected in such a way.


An Observer analysis published on 8th September 2019 demonstrated that 70% of Hospital Trusts are failing to meet safety standards, putting patients put at risk.

 Further, reports published by the Care Quality Commission regulator from June 2019 onwards show that that staff shortages are increasingly leading to safety concerns.

 It has been reported that Imperial College Healthcare NHS Trust, in London, “did not always have enough staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and abuse and to provide the right care and treatment”.

 Inspectors of Shrewsbury and Telford Hospital Trust saw “low staffing levels directly impact on patients’ safe care and treatment” after being rated inadequate for safety last year.

 In response to the Observer’s findings, Rob Harwood, Chair of the Consultants Committee at the British Medical Association said: “With the NHS chronically underfunded and understaffed for many years, those working there are increasingly expected to deliver care in an unsafe, unsupportive environment, putting the safety of our patients at risk”.

 If you feel you or a loved one has been affected by medical failures or substandard care, you can contact Graystons for further assistance. We can also advise you on the range of funding options available to you, including whether you may be able to fund any legal action under a “no win, no fee agreement”