0151 645 0055 Office Hours: Monday-Friday 9:00am-5:00pm

Regulatory Info

Professional Regulation

Graystons Solicitors is a law firm authorised and regulated by the Solicitors Regulation Authority firm number 564279 and is subject to the Solicitors’s Code of Conduct 2011.

Insurance

Graystons Solicitors carry professional indemnity insurance with XL Insurance company Ltd.

VAT

Graystons Solicitors is registered for VAT. Registration number 810994618

Financial Services and Markets act 2000

Graystons Solicitors Ltd are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance distribution activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at www.fca.org.uk/firms/financial-services-register

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage . If you would like to make a formal complaint, please download our complaint’s procedure. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • · Within six months of receiving a final response to your complaint

and

  • · No more than six years from the date of act/omission; or
  • · No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

DATA Protection

Any personal details that you send us via any email addresses on this site will be treated as confidential by Graystons Solicitors. If they are kept on file , they will be covered by the provisions of the Data Protection Act. As the security of information sent by email cannot be guaranteed, we recommend that you do not send us any unsolicited information of a confidential or sensitive nature by email.

Graystons Solicitors is the trading name of Graystons Solicitors Ltd. Registered in England no. 7637549