Privacy Policy

Graystons Solicitors Ltd Privacy Statement

Our Contact Details

Name: Graystons Solicitors Ltd

Address: 5, Church Farm Court, Chester, CH1 6HE

Phone Number:0151 645 0055

E-mail: enquiries@graystons.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details, date of birth, national insurance number)
Medical records
Employment records
DWP records
Pension records
Educational records
Bank details

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you. We also receive personal information indirectly from the following sources:

Healthcare Providers, DWP, Employers, Medical Experts, and educational establishments

We use the information that you have given us in order to:

Perform the contract for legal services we are about to enter or have entered with you to pursue a legal claim`
Comply with a legal or regulatory obligation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting enquiries@graystons.co.uk

(b) We have a contractual obligation.

(f) We have a legitimate interest.

Graystons Solicitors collects information directly from you and from third parties who hold your medical, employment, educational and DWP records. Graystons uses cloud computing services to store your personal data.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees and third parties who have a business need to know. They will only process your personal data on our instructions or in the course of their employment, and they are subject to a duty of confidentiality.

Graystons may share your data with nursing paginators, expert medical and other expert witnesses, barristers and other professional advisers and service providers, as well as the potential defendant. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Using your data for a different purpose

We will only use your data for the purpose it was collected. If we need to use it for something else, we will let you know and explain why. Sometimes the law may allow us to use your data without your consent, but only when permitted.

Cookies

Our website uses cookies. A cookie is a small file that requests permission to be stored on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website and services information, as it helps statistical analysis.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

Links to third-party websites

Our website may contain links to enable you to visit easily other websites of interest. We cannot control any data that you may give to other websites, therefore can take no responsibility over how they may use your data if you give it to them.

Use of Artificial Intelligence (AI)

We sometimes use secure AI tools to help us work more efficiently—for example, to draft documents or organise large amounts of information.
However, our AI systems are “closed” and “non‑learning,” which means:

They do not learn from your data
They do not store your data for future use
Your information is not used to train any AI models
Your data remains within our secure environment and under our control

AI is used only as a tool to assist our staff. All legal work and decisions are made by qualified human professionals.

How long do we store your personal information?

Your information is securely stored in cloud computing services. We keep your complete file for the regulatory time required by the Law Society, which is a minimum of 6 years. We will then dispose of your information by digital erasure.

Your data protection rights

Under data protection law, you have rights, including:

Your right of access: You have the right to request copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

Name: Graystons Solicitors Ltd

Address: 5, Church Farm Court, Chester, CH1 6HE

Phone Number:0151 645 0055

E-mail: enquiries@graystons.co.uk

If you fail to provide personal data

Where we need to collect personal data by law or under the terms of a contract for legal services, we have with you, and you fail to provide that data when requested, we may not be able to fulfil the contract we have or are trying to enter with you. In this case, we may have to cancel our contractual relationship with you, but we will notify you if this is the case at the time.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

Data Protection Officer: Julie Grayston

Graystons Solicitors Ltd

Address: 5, Church Farm Court, Chester, CH1 6HE

Phone Number:0151 645 0055

E-mail: enquiries@graystons.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Last updated 27/10/2025